KBI 311845 Issue Addressed: HTML Auto Answer Email Link Omits Closing Parentheses
Version
Argent Advanced Technology – All versions
Date
Wednesday, 1 July 2020
Summary
User prefers using HTML Email Alert to compose auto-answering messages, especially since 5.1A-2001-A
HTML format is supported in all email types including SMTP, MAPI and Exchange Web Service
Typical usage is to put hyperlink like the following in the message:
To ANSWER this event, click this link:
mailto:test@test.com?subject=Answering%20%AGUniqueID%&body=(ANSW:UID=%AGUniqueID%)
When user copies the above text in Main GUI (NOT WUI), hyperlink is automatically created for protocol ‘mailto’
Unfortunately, HTML engine excludes the final parentheses from the hyperlink
As a result, when user clicks the link, the body text will be
(ANSW:UID=%AGUniqueID%
Instead of
(ANSW:UID=%AGUniqueID%)
Though user can always add the final parentheses when composing the email message, this is inconvenient
To address the issue, user needs to manually edit the hyperlink
Technical Background
The issue is caused by the design behavior of MS HTML engine
Though it is inconvenient, it is correctable
Resolution
N/A