KBI 312192 Issue Addressed: Email Not Sending With An Error Message ‘Failed to send email, Error description: ‘SMTP protocol error. 504 5.7.4 Unrecognized authentication type.’ When Using Free Standing Email Sending Process In Argent Job Scheduler

Version

Argent Job Scheduler 10.0-2401-A or earlier

Date

Tuesday, 15 October 2024

Summary

When utilizing Argent Job Scheduler’s ‘Free Standing Email Sending Process’, emails are not sent.

Technical Background

When sending emails using Argent Job Scheduler’s ‘Free Standing Email Sending Process’, with No SSL with ASCII data, an error ‘Failed to send email, Error code: CFF01F5F, Error description: ‘SMTP protocol error. 504 5.7.4 Unrecognized authentication type.’ is occurring

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Previously, Argent Job Scheduler’s ‘Free Standing Email Sending Process’ sup ported only Unicode and SSL mode. So, when using the ‘Free Standing Email Sending Process’ to send emails with No SSL with ASCII data, error is encountered.

This happened because Argent Job Scheduler’s ‘Free Standing Email Sending Process’ did not support No SSL with ASCII data

Argent Job Scheduler’s ‘Free Standing Email Sending Process’ has now been enhanced, to support No SSL with ASCII data

Resolution

Upgrade to Argent Job Scheduler 10.0-2410-A or above