Version

Argent Extended Technologies All

Date

16 Mar 2007

Summary

Customer reports after de-installation of a Daughter Supervising Engine for Argent products, the Argent Guardian main screen (screen id: G2A) still shows a reference to the Daughter Engine in the

“Known Regional <product> Engines” list.

Technical Background

This situation appears to be caused by the client GUI being unable to contact the now-de-installed Daughter engine.

The references to the Daughter Engine can be seen in the file system, in the folder as shown below for an Argent Guardian Daughter Engine “hpux”:

C:\Argent\ArgentManagementConsole\<product>\Executor\

(C:\Argent\ArgentManagementConsole\ArgentGuardian\Executor\hpux.UNIX_RE.LVF)

Resolution

To remove the orphaned reference to the de-installed Daughter Engine, simply delete the C:\Argent\ArgentManagementConsole\<PRODUCT>\EXECUTOR\*.LVF file and click the “Refresh” button on Screen G2A.

In the example:

C:\Argent\ArgentManagementConsole\ArgentGuardian\Executor\hpux.UNIX_RE.LVF

is deleted.

If this does not fully remove the references, you may also need to manually remove the entry from the corresponding Daughter Engine ODBC table — e.g. AG_Daughter for Argent Guardian, ALC_Daughter for Argent Data Consolidator, etc.