KBI 220632 Reading Mail Messages With MAPI Profile Fails

Version

Argent Exchange Monitor; any version

Date

13 September 2006

Summary

Reading mail messages with a MAPI profile can fail with specific versions of Outlook installed.

Technical Background

The Argent Exchange Monitor uses MAPI as the interface for performing the Round Trip Test.

There is an issue described in Microsoft KB Article 833856 that prevents the Argent Exchange Monitor from reading messages from a mailbox using a MAPI profile.

Symptoms on the Argent side include log entries of:

Could not initialize MAPI library.

Could not contact MAPI provider. No MAPI email is checked

Resolution

Install Outlook 2003 SP1 (or Outlook 2002 SP3) to resolve this issue.