KBI 220707 Argent Service Account With Spaces Blocks Argent Ninja Install

Version

Argent Ninja 8.0A-0701

Date

17 May 2007

Summary

If the Argent service account password contains a blank or space, it causes an issue with the Argent Ninja install.

Technical Background

Installing the Argent Ninja in an environment where the Argent service account contains a blank or space in the password leads to an issue that prevents a successful install:


17 May 2007 11:15:55.463 ARGENT LOCAL.USER (PID: 6304) Service Start Name=DOMAIN\argent_service

17 May 2007 11:15:55.463 ARGENT LOCAL.USER (PID: 6304) CInstall_Product::Get_Service_User_Name Ends

17 May 2007 11:16:00.682 ARGENT LOCAL.USER (PID: 6304) Checking the user is valid in

                                                                 CInstall_Product::Try_Logon_User

17 May 2007 11:16:00.697 ARGENT LOCAL.USER (PID: 6304) Login failed (User Name, Password is not valid) but

                                                                 Continuing install in CInstall_Product::Try_Logon_User

17 May 2007 11:16:00.697 ARGENT LOCAL.USER (PID: 6304) User Name = argent_service

17 May 2007 11:16:00.713 ARGENT LOCAL.USER (PID: 6304) Server Name = DOMAIN

17 May 2007 11:16:00.713 ARGENT LOCAL.USER (PID: 6304) Microsoft Error Code = 1385

17 May 2007 11:16:00.713 ARGENT LOCAL.USER (PID: 6304) Microsoft Error Code = 1385

17 May 2007 11:16:00.713 ARGENT LOCAL.USER (PID: 6304) Microsoft Error Code = 1385

17 May 2007 11:16:00.728 ARGENT LOCAL.USER (PID: 6304) 

17 May 2007 11:16:00.728 ARGENT LOCAL.USER (PID: 6304) in CInstall_Product::Set_User_Data

17 May 2007 11:16:00.744 ARGENT LOCAL.USER (PID: 6304) Domain name=DOMAIN

17 May 2007 11:16:00.744 ARGENT LOCAL.USER (PID: 6304) User name=argent_service

17 May 2007 11:16:00.744 ARGENT LOCAL.USER (PID: 6304) L2010_CreateProcess Starts

17 May 2007 11:16:00.760 ARGENT LOCAL.USER (PID: 6304) L2010_CreateProcess Ends

17 May 2007 11:16:00.869 ARGENT LOCAL.USER (PID: 6304) Failed to open the registry key in

                                                                 CInstall_Product::Verify_Registry_Keys

17 May 2007 11:16:00.869 ARGENT LOCAL.USER (PID: 6304) Registry

                                                                 Key=Software\Argent\XT_WEB_TC\identity\ASPNET_SETREG

17 May 2007 11:16:00.869 ARGENT LOCAL.USER (PID: 6304) 

17 May 2007 11:16:02.463 ARGENT LOCAL.USER (PID: 6304) Verify_Registry_Keys failed in

                                                                 CInstall_Product::Set_User_Data

17 May 2007 11:16:02.479 ARGENT LOCAL.USER (PID: 6304) 

17 May 2007 11:16:02.479 ARGENT LOCAL.USER (PID: 6304) Installation aborted in CInstall_Product::Set_User_Data

17 May 2007 11:16:02.494 ARGENT LOCAL.USER (PID: 6304)

Resolution:

Changing the Argent service account password to not contain a blank or space resolves this issue and allows the install to complete.