In this case when a problem is detected by the Relator’s Rules, the ALARM_DEMO alert is executed followed by the EMAIL_GENERAL alert
Alerts to be used for Alert Escalation are defined using the Relator Escalation screen G19A
Example With Two Alert Escalations
This case is an expansion of the single escalation case
This time there are two Alert Escalations, the first to Tom and the second to an alphanumeric pager carried by Bill
If Tom has not seen the email, or email is slow, or — Heaven Forbid — the Exchange email server has crashed, or Tom is simply at lunch, or the myriad of other reasons email is so tenuous, then an Alphanumeric Alert will be sent to Bill; Tom is given 30 minutes to get the email, read it, correct the problem and cancel the alert on the main screen, before the Alert Escalation will contact Bill
Example With Four Alert Escalations
In this case there are now four alerts, at increasing levels of time and increasingly senior levels of management
If the problem is not corrected, then the following Alert Escalation will occur:
- After the first 20 minutes, Tom is emailed
- If Tom does not respond in 30 minutes then Bill is paged
- If Bill does not respond in 60 minutes, then email is sent to the Supervisor
- If after 120 minutes, or two hours, the Supervisor has not responded, then the VP is paged
