KBI 310612 New Feature: Argent Console Option Hide Pending Events With Memo’
Version
Argent Advanced Technology 3.1A-1308-A and above
Date
Monday, 29 Jul 2013
Summary
Argent Console now has an option to ‘Hide Pending Events With Memo’
This feature allows customers to hide pending events with memo notes on the Argent Console A1x screens
Technical Background
Typically, customers cannot answer or resolve a pending events immediately.
Instead, customers may enter some notes into the memo, stating that they are handling the issue
Some customers have a need to filter out these events and let the A1x screens show only the truly new pending events that they have not seen before.
This feature provides such an option.
Resolution
Upgrade to Argent Advanced Technology 3.1A-1308-A and above.