Friday, 8 May 2020

Summary

A new CMDB-X Node Property, “Tier”, is introduced in Argent AT 5.1A-2004-B

The valid values include 1-9 and “Unspecified”, which is the default value

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The “Tier” property can used in Email Recipient Macros and SMS Recipient Macros to control which email addresses or mobile numbers should be used when an alert is fired for the specific node

For example, the Email Recipient Macro “&RM_TEST” has its definition as follows:

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The Email Recipient Macro can be used in the “Sent To” field in an Email Alert

When Argent Console Engine fires the Email Alert, it checks the value of the “Tier” property

• If Tier is 1, the email message is sent to “email_1@foo.com”
• If Tier is 2, the email message is sent to “email_2@foo.com”
• If Tier is 3, the email message is sent to “email_3@foo.com”
• If Tier is not specified, the email message is sent to “email_4@foo.com”

The feature has been implemented in Argent AT 5.1A-2004-B

Technical Background

N/A

Resolution

Upgrade to Argent Advanced Technology 5.1A-2004-B or above