KBI 311997 Argent WorldView Fails To Load

Version

Argent WorldView — All Versions

Date

Monday, 20 June 2022

Summary

This article describes how to correct the issue when Argent WorldView fails to load.

Technical Background

Argent WorldView uses file MASTER.xml located in X:\Argent\ArgentWorldView\XML

Due to limitations within Microsoft the file may be corrupted

If file is corrupt Argent WorldView home page will fail to load

Resolution

Open file explore to location X:\Argent\ArgentWorldView\XML

Check the size of file MASTER.xml

If the file is a zero byte file, it has been corrupted

Delete file and it will be automatically recreated on next log on