KBI 311351 Issue Addressed: SLA Data Is Not Saved For Service Rule When Target Server Is Offline
Version
Argent Advanced Technology 3.1A-1601-C and earlier
Date
Thursday, 18 February 2016
Summary
Windows Service Rule can be configured to save service up/down status as SLA data in Argent Predictor
However, the down status is not saved when target server is offline even with option ‘Failed Rule If Error Happens When Accessing Remote Service Control Manager (SCM)’ is checked
The issue has been addressed in Argent AT 3.1A-1601-T3
Technical Background
The issue is caused by a coding error that did not handle the condition for SLA data
Resolution
Upgrade to Argent AT 3.1A-1601-T3 or later