Version

Argent Advanced Technology 5.1A-2001-A and below

Date

Thursday, 16 April 2020

Summary

The “Value Is Less Than” logic in the Performance Rules is being treated as less than or equal to

In this case, the customer wants to be alerted if the value is not equal to a value of 3, which should work by configuring the Rule like this:

However, testing the Rule shows that it is breaking with a value of 3:

The issue has been addressed in Argent AT 5.1A-2004-A

Technical Background

This was due to a coding error

Resolution

Upgrade to Argent Advanced Technology 5.1A-2004-A or above

For customers who cannot upgrade immediately, there is a workaround

Using the above example and knowing that the Rule is treating the “Value Is Less Than” logic in the Performance Rules as being less than or equal to, there’s an easy workaround by configuring the Rule as shown below until the customer can upgrade: