KBI 311402 Issue Addressed: Event Of SCM Access Error In Windows Service Rule Is Not Automatically Resolved When Target Machine Is Back Online
Version
Argent Advanced Technology 3.1A-1601-T9 and earlier
Date
Wednesday, 25 May 2016
Summary
When option ‘Fail Rule If Error Happens When Accessing Remote Service Control Manager (SCM)’ is checked in Windows Service Rule, Event will be fired if target machine is offline
However, when the target machine is back online, the Event is not automatically resolved
The issue has been addressed in Argent AT 3.1A-1601-T10
Technical Background
Windows Service Rule uses name of service that should be checked as the internal identifier for the Event
When Engine cannot access the remote Service Control Manager (SCM), the identifier is not determined as no service can be checked
As a result, no matching auto correction Event can be found when remote target machine is back online
Argent AT 3.1A-1601-T10 corrects the issue by firing a synthetic auto correction Event when SCM is available to match the outstanding Event
Resolution
Upgrade to Argent Advanced Technology 3.1A-1601-T10 or later