KBI 311208 Issue Addressed: Event Is Not Resolved Automatically Due to SQL Insert Error When Rule Console Comment Is More Than 128 Characters
Version
Argent Advanced Technology 3.1A-1501-T8 and earlier
Date
Wednesday, 6 May 2015
Summary
Argent AT Event may not be resolved automatically when the Console Comment of the broken Rule has more than 128 characters
Following line can be found in Argent Console Engine log:
The issue has been addressed in Argent AT 3.1A-1501-T9
Technical Background
Argent AT relies on escalation sequence to resolve Events automatically
Due to the SQL insertion error, escalation record cannot be generated
As a result, the Event cannot be resolved even Argent AT Engine correctly finds the Rule is no longer broken
Resolution
Upgrade to Argent AT 3.1A-1501-T9 or later
For customer who cannot upgrade immediately, he can manually modify the column ‘CONSOLE_COMMENT’ in SQL table ‘ARGSOFT_AAC_ESCALATION’ to type ‘nvarchar(256)’