KBI 311893 Argent Queue Engine Upgrade Fails

Version

Argent Queue Engine – ANY

Date

Thursday, 24 December 2020

Summary

Argent Queue Engine upgrade not successful due to another program using Argent Queue Engine port 3135

Technical Background

Upgrade process for Argent Queue Engine ends unsuccessfully due to setup process unable to secure all necessary processes, ports, and files

Resolution

1) Search Argent Queue Engine log for error message concerning unknown application

  • File name is C:\Argent\QueueEngine\LOGS\log.txt
  • Error message will be similar to below and lists ip address    Request(2077) got from socket data is invalid, Some unknown app from(x.x.x.x) is connecting to the QE port(3135)




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2) Stop external application running on server x.x.x.x

3) Set service Argent Queue Engine to Startup Type: Manual




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4) Microsoft forces a reboot of the server

5) Start upgrade process again on Argent Queue Engine server

6) After successful Argent Queue Engine upgrade, set service back to Automatic

    After successful Argent Queue Engine upgrade, set service back to Automatic

    After successful Argent Queue Engine upgrade, set service back to Automatic

    After successful Argent Queue Engine upgrade, set service back to Automatic