Version

Argent Guardian 8.0A-0701

Date

29 Mar 2007

Summary

When creating service rules, services with a leading space show the leading space when adding them to the service rule, but when run in the relator, the relator drops the leading space and the service shows up as “not installed”.

Technical Background

Some vendors will add leading characters to their services to present those services at the top of the list.

When attempting to monitor a service that has a leading blank ‘space’

(i.e.: “WebLogic”).

Once the relator is tested or run on the target node, the result comes back as ‘WebLogic’ service is not installed.

Resolution

The display service name can be changed on the target machine by going to:

HKLM\System\CurrentControlSet\Services\”ServiceName”\DisplayName and ImagePath.

Once you edit the DisplayName and ImagePath string values, the target machine must be rebooted in order to view the renamed services.

NOTE: Ensure any batch or command files specifying the previous service name are edited to reflect the new service name.