Version

Argent XT

Date

18 Mar 2009

Summary

A customer may find that Argent is unable to generate custom reports created by the customer using a version of Crystal Reports other than Crystal Reports 9.0.

Technical Background

When the customer tries to view the custom report/graph, it sometimes causes Argent to exit unexpectedly. Some reports may have no details or data.

However, when generated directly through Crystal Reports, everything works fine.

Resolution

This is a version conflict in Crystal Reports. XT uses Crystal Reports 9.0.

As a temporary workaround, customers can send Argent the RTP files, and Argent can open and save the report in Crystal Report 9.0 format for the customer.