KBI 311801 Unable To Access Daughter Engine On Windows 2012 After Server Terminates Prematurely


Windows Server 2012

Argent Advanced Technology 5.1A-1907-A or above


Monday, 30 March 2020


After Windows Server 2012 terminates prematurely, the Mother Engine is unable to retrieve performance data from the Daughter Engine

Technical Background

Windows Server 2012 terminates prematurely, causing encryption types to be reconfigured back to default settings

Argent Advanced Technology produces the log message “Unable to access the desired computer or service. Check the permissions and authentication of the log service or the interactive user session against those on the computer or service being monitored.”

Permissions for the service account used by Argent Advanced Technology have been verified to be correct


Set encryption policies to correct settings

See Microsoft document at https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-r2-and-2012/jj852180(v%3Dws.11) for details