KBI 311622 Issue Addressed: Argent WorldView Prerequisite Check Fails With Errors
Version
Argent WorldView Version 7.0A-R1 and below
Date
Thursday, 22 February 2018
Summary
Argent WorldView fails to install with the following error
Following lines are seen in the setup log file
* ERROR * Could not found ‘DATABASE=’ in ODBC data source
* ERROR * Failed to parse Argent Job Scheduler ODBC data source
Error message = ‘Error due to ODBC DSN registry entry missing or Argent Job Scheduler installed on ODBC data source other than ‘System DSN”
Error message = ‘Error due to ODBC DSN registry entry missing or Argent Job Scheduler installed on ODBC data source other than ‘System DSN”
Error message = ‘Error due to ODBC DSN registry entry missing or Argent Job Scheduler installed on ODBC data source other than ‘System DSN”
* ERROR * Failed to get Argent Job Scheduler database details
* ERROR * Failed to get Argent Job Scheduler configuration details from machine ‘Server1’
Technical Background
The Argent WorldView installation fails and wrongly reports as failed to meet prerequisite, when Argent Job Scheduler is configured to use default database set for the Argent Service account in the Microsoft SQL Server
When Microsoft SQL Server installation is done ‘master’ database is set as default
However user has the option to set any database as default
This issue occurs when the Argent Job Scheduler database is set as default for Argent service account
This is due to the fact that the ODBC connection string provided by Microsoft lacks the database name, when the database used by the application is the default database
Resolution
Upgrade to Argent WorldView 7.0A-R2 or above