KBI 312052 Microsoft Exchange Account Sync Issue On The Users’ Phones Causes Active Directory Problems
Version
Argent Advanced Technology – All Versions
Date
Tuesday, 25 April 2023
Summary
THIS IS A MICROSOFT BUG
Microsoft Exchange Account sync causes lockout in Active Directory by continuously trying to log into the account on a phone
Technical Background
N/A
Resolution
1) Contact the user who is getting locked out
2) Check if the phone is trying to automatically sign into the Microsoft Exchange account
3) Disable the automatic sign in, or remove the app on the phone to see if the issue persists
4) If the issue has been addressed, then re-configure the phone app to use the correct credentials