Version

Argent Omega 2.2A-2310-A and later

Date

Wednesday, 8 November 2023

Summary

Network printer is represented as Printer Queues in Windows network. Printer Queue has various statuses such as online, offline, no paper, paper jam, etc. Printer Queue also has queued jobs. A lengthy queue could indicate an unhealthy state.

Printer Queue’s intrinsic name is \\{machine}\\{share_name}. Printer Queues can be manually added into CMDB-X. When there are more than a hundred queues, it becomes impractical to do it manually.

Argent Omega 2.2A-2310-A has been enhanced to discover Printer Queues and save them into CMDB-X.

Method 1: Active Directory Network Scanning

When scanning Active Directory, check the option ‘Scan Printer Queues’. CMDB-X will discover all Printer Queues listed in Active Directory.

Method 2: Scan Network Printer Explicitly

This method uses one of the following methods to discover shared printers connected to machines in CMDB-X:

• Native API
• WMI
• PowerShell Remoting

Technical Background

It is an option to list Printer Queue in Active Directory. As result, scanning Active Directory might not pick up all the Printer Queues that user wants to monitor; on the other hand, it is reliable and very fast to run this operation.

It is more time consuming to scan Network Printers explicitly, but it will pick up Printer Queues not listed in Active Directory.

Resolution

Upgrade to Argent Omega 2.2.2310-A or later

For further assistance, please contact Argent on Instant Help at
https://Instanthelp.Argent.com/