KBI 310972 Issue Addressed: Automatic Export Of Mother Control Information Does Not Work When Trusted Agent Is Installed
Version
Argent Advanced Technology 3.1A-1404-A or earlier
Date
Friday, 20 June 2014
Summary
Argent AT can be configured to export Control Information automatically by setting registry
HKLM\Software\Argent\{PRODUCT}\ AUTO_EXPORT_MOTHER_CONTROL_INFO to non-zero
It is the value of time period in seconds that Mother Engine should export the Control Information since last time when Control Information is changed
If Trusted Agent is installed, Mother Engine updates the correspondent record in SQL table
ARGSOFT_{PRODUCT}_AGENT when Trusted Agent contacts the Main Engine
By default, Trusted Agent communicates with Main Engine once every minute
Because the Trusted Agent info is counted as part of Control Information, the Main Engine will see the Control Information keep changing all the time
The quiet time specified in AUTO_EXPORT_MOTHER_CONTROL_INFO will never be realized
As a result, no automatic export ever happens
The issue is corrected in Argent AT 3.1A-1404-T4
Technical Background
New column ‘HEARTBEAT‘ is added to Trusted Agent SQL table
When Trusted Agent contacts, if its configuration changes, the record is updated as usual; otherwise, only the HEARTBEAT column is updated without changing the MODIFY_TIME column
As a result, the Main Engine won’t see Trusted Agent info changed all the time, and automatic export can be done successfully
Resolution
Upgrade to Argent AT 3.1A-1404-T4 or later