KBI 311053 Issue Addressed: Argent AT Motor Cannot Start And Home Path In Registry Is Wrong


Argent Advanced Technology 3.1A-1407-A and later


Wednesday, 27 Aug 2014


If Argent AT Motors are installed in different drives, some Motor service may not start

Checking registry HKLM\Software\ARGENT\{PRODUCT}\HOME_PATH, customer can see it points to a wrong drive

The issue has been addressed in Argent AT 3.1A-1407-T1

Technical Background

Argent AT Motors store system configuration in SQL table ARGSOFT_{PRODUCT}_CONFIGURATION

When service starts, it replicates values from SQL table to local registry

In earlier version, Argent AT may save the HOME_PATH registry to the SQL table

For example, customer may have promoted single Engine installation to Argent Non-Stop Monitor

When HOME_PATH is replicated to local registry, it may point to a wrong drive

As a result, the Motor service cannot start

Argent AT 3.1A-1407-T1 has been corrected so that HOME_PATH is stored in registry only and Motors won’t interfere each other

Also, when customer upgrades, the setup program removes any registry entries that should be stored locally from the SQL database

Similar entries include ‘VERSION‘, ‘INSTALLATION_DATE‘ etc


Upgrade to Argent Advanced Technology 3.1A-1407-T1 or later