KBI 311084 Issue Addressed: Auto Event Resolving In Argent Defender Does Not Work Sometimes


Argent Advanced Technology 3.1A-1407-A or earlier


Monday, 29 Sep 2014


Argent Defender TEST can be configured to resolve Events automatically

It is found that the mechanism does not work occassionally

The issue has been addressed in Argent Advanced Technology 3.1A-1407-T5

Technical Background

Argent Defender RTP session can be configured with re-run option

Due to various network issues, web logic may fail in the first run but succeed in the following run

Argent Defender Engine will fire Event for the error found in the first run, and attempt to correct the Event immediately after that

Argent Defender uses a separate worker thread to handle the slow Event firing, which needs TCP communication with Argent Console Engine

It is possible that the auto-resolving happens before the Event is actually fired

As a result, the Event will not be resolved


Upgrade to Argent Advanced Technology 3.1A-1407-T5 or later