KBI 311117 Issue Addressed: Excessive System Events Of HandleOneTaskWR: Could Not process WR file…’


Argent Advanced Technology 3.1A-1407-A And Earlier


Monday, 17 Nov 2014


If customer configures Argent AT to fire alerts for miscellaneous system Events, and Argent AT is running a lot of Relators, he can receive excessive system Events similar to following:

The issue has been addressed in Argent AT 3.1A-1410-A

Technical Background

The Event occurs when Supervising Engine attempts to read the result a Work Order file while Monitoring Engine process has not completed writing to it

It can happen a lot in busy system

It is not an erroneous condition

Supervising Engine will read the file in next loop

Argent AT 3.1A-1410-A has enhanced the code to check if the file read failure is caused by access conflict

If so, the condition is treated as normal and no system Event should be raised


Upgrade to Argent Advanced Technology 3.1A-1410-A or later

If customer who cannot upgrade immediately, he can turn off the miscellaneous system Event option in Supervising Engine settings