KBI 311160 Issue Addressed: Internal Event of Offline Remote Trusted Agent Is Fired During Midnight Recycle
Version
Argent Advanced Technology 3.1A-1501-C and earlier
Date
Wednesday, 21 Jan 2015
Summary
Customer may receive Events of offline remote Trusted Agents at midnight every day
When Main Engine recycles, remote Trusted Agents won’t be able to connect
Depending on how long the recycling takes, when Main Engine fully restarted, it may find the heartbeat information for Trusted Agent has not been updated for more than allowed time lapse
As a result, the internal Event is fired
The issue is addressed in Argent AT 3.1A-1501-T1
Technical Background
N/A
Resolution
Upgrade to Argent AT 3.1A-1501-T1 or later
For customer who cannot upgrade immediately, he can use ‘Alert Macro’ instead of ‘Email Alert’ for the Internal Event
In the macro, customer can specify not to fire Alert during the recycling time, for example, midnight to 10 minutes after midnight
