KBI 311185 Issue Addressed: Ping Error Is Always Fired If Option Ping Web Server And Do NOT Run Sessions If It Is Inaccessible Is Used


Argent Defender 3.1A-1501-C and earlier


Wednesday, 25 March 2015


When customer set Test option ‘Ping Web Server And Do NOT Run Sessions If It Is Inaccessible’, the Test fires Alert of ping error each time it runs

The Event detail is as follows:

It takes xxxx (> 0) seconds to ping destination address ‘xxxx’

It seems like the response time limit is wrongly set to zero though it is not checked

The issue has been addressed in Argent Defender 3.1A-1501-T4

Technical Background

It is a coding error


Upgrade to Argent AT 3.1A-1501-T4 or later

For customer who cannot upgrade immediately, he can use the option ‘Over xxxx Seconds To Ping The Web Server’ and set a reasonable timeout value such as 30 seconds