KBI 311247 Issue Addressed: Daughter Engine Services Will Not Restart After Argent Alert Executor And Backup Console Is Uninstalled


Argent Advanced Technology 3.1A-1504-T7 or earlier


Friday, 3 July 2015


Argent Alert Executor and Backup Console can be installed side by side with Daughter Engines to provide reliable alerting in case that the communication between Daughter and Mother Engines is not available

Customer might decide later that the service is no longer needed and uninstall the component

Unfortunately, Daughter Engine services won’t restart after that

The Daughter Engine may not be stopped immediately if it is already running

The service will shut down when the midnight recycling comes or it is manually restarted

The issue has been addressed in Argent AT 3.1A-1504-T8

Technical Background

When Argent Alert Executor and Backup Console is uninstalled, the setup program removes the registry hive HKLM\Software\Argent\ARGENT_CONSOLE

Daughter Engine requires this registry hive to initialize internal data structure properly

As a result, the Daughter Engine won’t restart


Upgrade to Argent AT 3.1A-1504-T8 or later