KBI 311294 Issue Addressed: Down Port Event Is Fired For Ignored Port In DeviceMagic When The Device Is Monitored By Daughter Engine


Argent Advanced Technology 3.1A-1510-A and later


Monday, 5 October 2015


In DeviceMagic, customer can select ports to be not monitored by setting ‘Ignore Port Status’ flags

It is a very useful feature for monitoring big switches, which might have only small portion of ports are actually used

However, if the switch is monitored by a Daughter Engine, the setting is not propagated to Daughter Engine

As a result, Events continue being fired for these unused ports

The issue has been addressed in Argent AT 3.1A-1510-A

Technical Background

The original Mother/Daughter communication protocol does not the capability to propagate the user setting information

The protocol has been enhanced in Argent AT 3.1A-1510-A


Upgrade to Argent AT 3.1A-1510-A or later