Version

Argent Advanced Technology 5.1A-1804-A and below

Date

Monday, 28 May 2018

Summary

Customer noticed License Manager denied access when work as Argent Service Account

Error ‘Access Denied (You Do Not Have The Rights To View This Record)’ was shown

For example,

Issue may be found in multiple Argent AT products without pattern

Security settings are the same for all Argent AT products

Customer was unable to manage Licensed Node properties due to access deny

The issue has been addressed in Argent AT 5.1A-1807-A

Technical Background

Issue was likely caused by customer playing around security setting in G4B screen

Control Information -> Administration -> License Manager -> Security Settings (right click menu)

License Manager screen (of a product) access will be denied when,

1. ‘This Object Belongs To Following Selected Products’ is ON
   
   AND
   
2. Product is NOT ticked

For example,

The following screen means only Argent Guardian Ultra License Manager screen can be accessed

Access to License Manager screen on other Argent AT products will be denied even if using Argent Service Account

It can be validated by inspect Argent database, for example

In ARGSOFT_AT_SECURITY Table, corresponding data is found

Resolution

Upgrade to Argent Advanced Technology 5.1A-1807-A or above

For customer who cannot upgrade immediately, please do following:

1. Perform Argent configuration backup (i.e. CXP export)
2. Clear product selection in in G4B screen, AND
3. Uncheck ‘This Object Belongs To Following Selected Products’