KBI 311673 Issue Addressed: HTML Email Alert Format Loss

Version

Argent Advanced Technology 3.1A-1601-T11 To 5.1A-1804-A

Date

Monday, 4 June 2018

Summary

Argent supports SMTP Email Alert in HTML Format, see KBI 311406 for more details

‘Test Email Alert’ worked and email formatted in HTML

Email Alert fired naturally on Event lost its HTML format, contents displayed as HTML code

Customer running Outlook 2013, confirm HTML formatted email is supported

Testing on independent Webmail experienced same symptom

For example (notice the HTML tags),

Technical Background

The issue is caused by the Alert option ‘Level Of Detail Of Broken Rule’

For example,

When it is not ‘None’, there will be additional text appended after <HTML> … </HTML>, which ruined the HTML format

Resolution

For customers relying on ‘Level Of Detail Of Broken Rule’, other than ‘None’, upgrade to Argent Advanced Technology 5.1A-1807-A or above

Otherwise, set the option to ‘None’