KBI 311739 Issue Addressed: Unable To Browse Windows Process Using Monitoring Engine
Version
Argent Advanced Technology 5.1A-1901-B or below
Date
Monday, 18 March 2019
Summary
When adding monitored process to Windows Process Rule, user can browse current processes running on a remote machine
When option ‘Use Monitoring Engine’ is used and the Monitoring Engine is a Daughter Engine, no Windows processes would be returned
The issue has been addressed in Argent Advanced Technology 5.1A-1901-C
Technical Background
The issue is caused by coding error
Daughter Engine receives the browsing request in a work order file
The incompatibility of WO format between Main Engine and Daughter Engine causes an exception error in Monitoring Engine process
As a result, empty process list is returned
Resolution
Upgrade to Argent Advanced Technology 5.1A-1901-C or above