KBI 220717 Multiple Copies Of Correction Alerts Are Delivered

Version

Argent Console 8.0A-0701

Date

17 July 2007

Summary

Multiple copies of correction Alerts are delivered

Technical Background

The Customer had 5 correction Email Alerts listed in a Relator, and were seeing 5 emails delivered to each of the 5 addresses. This resulted in 25 emails being delivered in total.

To reproduce:

Install 8.0A-0701 with default options (this sets the SEND_CORRECT_NOTIFY_TO_ESCALATED_ONLY registry key to its default of 1)

Create a Relator with two Email Alerts, and two email correction Alerts, as below:

Put the Relator in production, break the underlying rule, and observe the two Alerts being fired.

Correct the underlying rule so that the rule re-check causes the correction Alerts to be fired.

Here is a SMTP transcript of the correction emails:

MAIL FROM: <Argent@Argent.com>
250 2.1.0 <Argent@Argent.com>… Sender ok
RCPT TO: <JoeC@Argent.com>
250 2.1.5 <JoeC@Argent.com>… Recipient ok

RCPT TO: <RohanS@Argent.com>
250 2.1.5 <RohanS@Argent.com>… Recipient ok
DATA
354 Enter mail, end with “.” on a line by itself
From: “Argent@Argent.com” <Argent@Argent.com>
To: “JoeC@Argent.com” <JoeC@Argent.com>,
.”RohanS@Argent.com” <RohanS@Argent.com>
Subject: Corrected Issue on: 10.54.6.58 – Device Unresponsive
Date: Thu, 28 Jun 2007 15:15:21 +1000
MAIL FROM: <Argent@Argent.com>
250 2.1.0 <Argent@Argent.com>… Sender ok
RCPT TO: <JoeC@Argent.com>
250 2.1.5 <JoeC@Argent.com>… Recipient ok
RCPT TO: <RohanS@Argent.com>
250 2.1.5 <RohanS@Argent.com>… Recipient ok
DATA
354 Enter mail, end with “.” on a line by itself
From: “Argent@Argent.com” <Argent@Argent.com>
To: “JoeC@Argent.com” <JoeC@Argent.com>,
.”RohanS@Argent.com” <RohanS@Argent.com>
Subject: Corrected Issue on: 10.54.6.58 – Device Unresponsive
Date: Thu, 28 Jun 2007 15:15:29 +1000

Note that the two emails are addressed to both recipients, such that four emails are delivered in total.

Resolution

Setting the registry key

HKEY_LOCAL_MACHINE\SOFTWARE\Argent\ArgentManagementConsole\ArgentAlertConsole\SEND_CORRECT_NOTIFY_TO_ESCALATED_ONLY

from the default of 1 to 0 and restarting the Argent console resolves this issue.

This issue will be resolved in a future release.

See Also: Warning About Registry