KBI 220717 Multiple Copies Of Correction Alerts Are Delivered
Version
Argent Console 8.0A-0701
Date
17 July 2007
Summary
Multiple copies of correction Alerts are delivered
Technical Background
The Customer had 5 correction Email Alerts listed in a Relator, and were seeing 5 emails delivered to each of the 5 addresses. This resulted in 25 emails being delivered in total.
To reproduce:
Install 8.0A-0701 with default options (this sets the SEND_CORRECT_NOTIFY_TO_ESCALATED_ONLY registry key to its default of 1)
Create a Relator with two Email Alerts, and two email correction Alerts, as below:
Put the Relator in production, break the underlying rule, and observe the two Alerts being fired.
Correct the underlying rule so that the rule re-check causes the correction Alerts to be fired.
Here is a SMTP transcript of the correction emails:
| MAIL FROM: | <Argent@Argent.com> |
| 250 2.1.0 | <Argent@Argent.com>… Sender ok |
| RCPT TO: | <JoeC@Argent.com> |
| 250 2.1.5 | <JoeC@Argent.com>… Recipient ok |
| RCPT TO: | <RohanS@Argent.com> |
| 250 2.1.5 | <RohanS@Argent.com>… Recipient ok |
| DATA | |
| 354 | Enter mail, end with “.” on a line by itself |
| From: | “Argent@Argent.com” <Argent@Argent.com> |
| To: | “JoeC@Argent.com” <JoeC@Argent.com>, |
| .”RohanS@Argent.com” <RohanS@Argent.com> | |
| Subject: | Corrected Issue on: 10.54.6.58 – Device Unresponsive |
| Date: | Thu, 28 Jun 2007 15:15:21 +1000 |
| MAIL FROM: | <Argent@Argent.com> |
| 250 2.1.0 | <Argent@Argent.com>… Sender ok |
| RCPT TO: | <JoeC@Argent.com> |
| 250 2.1.5 | <JoeC@Argent.com>… Recipient ok |
| RCPT TO: | <RohanS@Argent.com> |
| 250 2.1.5 | <RohanS@Argent.com>… Recipient ok |
| DATA | |
| 354 | Enter mail, end with “.” on a line by itself |
| From: | “Argent@Argent.com” <Argent@Argent.com> |
| To: | “JoeC@Argent.com” <JoeC@Argent.com>, |
| .”RohanS@Argent.com” <RohanS@Argent.com> | |
| Subject: | Corrected Issue on: 10.54.6.58 – Device Unresponsive |
| Date: | Thu, 28 Jun 2007 15:15:29 +1000 |
Note that the two emails are addressed to both recipients, such that four emails are delivered in total.
Resolution
Setting the registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Argent\ArgentManagementConsole\ArgentAlertConsole\SEND_CORRECT_NOTIFY_TO_ESCALATED_ONLY
from the default of 1 to 0 and restarting the Argent console resolves this issue.
This issue will be resolved in a future release.
See Also: Warning About Registry