Version

Argent Defender 4.0A-0408

Date

17 July 2007

Summary

“File Not Found” errors will be displayed in the Argent Defender Log with reference to Job Information not being available.

Technical Background

Customers may complain about the following errors appearing in the Argent Defender logs:

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Wed Mar 28 13:34:44 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:44 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:49 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:49 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:51 KEY-SARGENT argent Failed to save script (SCRIPT_QF_LOGIN_ONLY) predictor data (Process Time) to AAC server APP_DOWDDIRECT. Error: Error connecting to The Argent Console service. 

                                       (80004005) 

Wed Mar 28 13:34:54 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:54 KEY-SARGENT argent [ERROR] Failed to get information of Test TEST_QF_LOGIN_ONLY 

                                       (SCRIPT_QF_LOGIN_ONLY) from agent AG_LOCAL (KEY-SARGENT). Error: The job file was not found. 

Wed Mar 28 13:34:56 KEY-SARGENT argent Failed to save script (SCRIPT_QF_LOGIN_ONLY) predictor data (Maximum Step Time) to AAC server APP_DOWDDIRECT. Error: Error connecting to The Argent Console service. (80004005)

------------------------

This is caused due to the job status files being deleted for the jobs that did not complete. These are the *.jde and jobres/*.* files (which get purged every 24 hours). When these files are removed, the error starts appearing in the logs

Resolution

To immediately correct, delete the instance from the scheduled job list or just purge all and manually rollover.

The true cause may be IE is leaking resources. Customer should pick a time to reboot the machine.