Version

Both AT and XT – All versions

Date

13 Dec 2011

Summary

Lengthy Argent Automatic Distribution Reports that take longer than one minute to generate, works fine in test mode, but do not generate report when enabled for Automatic Distribution in production.

Technical Background

By default Argent allows 60 seconds for the Crystal Reports to generate the report in production.

There is no limit in test mode; this is why a lengthy report can be generated in test mode but fails in production.

Resolution

If lengthy Crystal Reports are to be generated, increase the following registry value from 60 to 300:

Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Argent\{Product_Name}

Default value

EREPORT_TIMEOUT is 60 (60 sec)