KBI 310305 Error 1753 When Argent AT Does Cluster Scanning
Version
Argent Advanced Technology – 2.0A-1201 and earlier
Date
24 Apr 2012
Summary
AT can return error 1753 when scanning or monitoring MS cluster objects.
Technical Background
AT 2.0A-1201 and earlier, implements cluster monitoring using native WIN32 API such as ‘OpenCluster‘, which does not work across OS boundaries. This is documented on MS API manual page.
If the cluster is remote, the client must be running a compatible operating system. Computers running Windows Server 2008 and Windows Vista cannot call OpenCluster against a cluster running Windows Server 2003 or Windows 2000 Server, and computers running Windows Server 2003, Windows XP, or Windows 2000 cannot call OpenCluster against a cluster running Windows Server 2008.
To remotely manage these clusters, use The Failover Cluster WMI Provider.
In other words, if AT is installed on W2008, it cannot see W2003 clusters, and vice versa.
Workaround
Say AT is running on W2008. To monitor W2003 cluster, user needs to do following:
-
Install AT client GUI on a W2003 machine to do cluster scanning.
-
Install AT trusted agent on a W2003 server to do cluster monitoring.
Resolution
Upgrade to AT 2.0A-1204-C or later, and use option ‘Failover Cluster WMI Provider‘ instead of ‘Native Win32 API‘.
