Version

Argent AT — all versions

Date

11 Jun 2013

Summary

The Argent Console engine encounters data truncation DB errors and cannot correct events automatically.

In the service log, lines similar to the following are logged:

04 Jun 2013 03:16:56.692 ARG123 ARGENT\argadmin ***** ERROR ***** An error condition has been detected by ArgSoft_DAL.cpp (D6220_Open_RS) at line 3484: Could not open record set. Microsoft Error Code = Data truncated..

04 Jun 2013 03:16:56.692 ARG123 ARGENT\argadmin Could not query table ‘ARGSOFT_AAC_ESCALATION’

See KBI 310635 Escalation and Auto-Correction Alerts Not Working Due To Data Truncation for the resolution