KBI 311150 Argent Defender Cannot Record Web Session With Internet Explorer 11 On Windows Server 2012 R2


Argent AT 3.1A-1410-A


Tuesday, 13 Jan 2015


When using the Argent Defender to record a web browsing session on a new install of Windows Server 2012 R2 with Internet Explorer 11, the following screen appears and the recording fails:

Technical Background

Argent Defender adds two add-ons to Internet Explorer for recording web browsing sessions

These add-ons may be disabled initially because of security settings on Internet Explorer, causing a web browsing session recording to fail


Ensure the Argent Defender Recorder and Argent Defender Script Player are enabled under Internet Options -> Programs -> Manage Add-ons