KBI 311191 Monitoring Tasks Are Not Running And Work Order Files Are Accumulated After Assigning Alias Name To Daughter Engine


Argent Advanced Technology all versions


Friday, 10 April 2015


After assigning an alias to Daughter Engine, or installing a Daughter Engine on a new server, some monitoring tasks assigned to the Daughter Engine are no longer executed

There can be more than 1,000 work order files accumulated under WO folder at Daughter Engine

This is caused by that the existing Relator definitions are still using the old Daughter Engine name

As a result, the Daughter Engine assigns the tasks to a non-existing Trusted Agent with the old Daughter Engine name

To correct the issue, update the Relators and assign the new Daughter Engine name as the Monitoring Engine for the related Monitoring Groups

Technical Background