KBI 311191 Monitoring Tasks Are Not Running And Work Order Files Are Accumulated After Assigning Alias Name To Daughter Engine
Version
Argent Advanced Technology all versions
Date
Friday, 10 April 2015
Summary
After assigning an alias to Daughter Engine, or installing a Daughter Engine on a new server, some monitoring tasks assigned to the Daughter Engine are no longer executed
There can be more than 1,000 work order files accumulated under WO folder at Daughter Engine
This is caused by that the existing Relator definitions are still using the old Daughter Engine name
As a result, the Daughter Engine assigns the tasks to a non-existing Trusted Agent with the old Daughter Engine name
To correct the issue, update the Relators and assign the new Daughter Engine name as the Monitoring Engine for the related Monitoring Groups
Technical Background
N/A
Resolution
N/A