KBI 311288 Alerts Not Fired


Argent Advanced Technology – All Versions


Tuesday, 22 September 2015


Alerts are not fired because a similar Event already exist in the Argent Console

Technical Background

All Alerts are posted to the Argent Console

Unless Automated Archiving is enabled, Alerts will remain in the Argent Console

If a similar Alert already exists in the Argent Console, a new Alert will NOT be triggered


Customers who encounter this issue can enable Automated Archiving of Argent Console Events

To Enable Automatic Archiving

  1. Navigate to ‘Control Information’ -> ‘Administration’ -> ‘Argent Console’
  2. Click on the ‘House Keeping’ tab below and check ‘Enable Automatic Archiving’