KBI 311667 Argent Defender Ultra Recorded Sessions Not Playing Properly In Web Sites With Extreme Security, Such As Banks

Version

Argent Defender Ultra – All Versions

Date

Monday, 28 May 2018

Summary

To monitor web sites, Argent Defender Ultra automates visiting them and interacting with them, so that you don’t have to

As such, web sites with hardened security such as “anti-bot” measures may get confused when Argent Defender Ultra plays Recorded Sessions to automatically visit these web sites

Symptoms of such issues may vary and highly depends on how such anti-bot measures were implemented

Some common visible symptoms in Visual Playback may include “blank or black pages”, or potentially redirected pages providing descriptions of such automated visits

Technical Background

N/A

Resolution

Argent is currently investigating workarounds