KBI 311906 Argent Sentinel-How To Deal With Drop Down Box When Creating Recorded Session


All Versions of Argent AT


Monday, 25 January 2021


This article describes how to deal with drop-down box when building recorded session in the Argent Sentinel

Technical Background

Drop down box will show/ hide contents depends on “focus”

For example, a customer can expand a drop-down box by clicking it

Once customer clicks outside of the drop-down box, its contents will be hidden

This creates challenge to complete a recorded session using the ‘Click’ action


1. Use the ‘Set Text Value’ action instead of ‘Click’ action

2. Choose ‘Simulate Keyboard Input’

3. Specify the first alphabet of the item name

4. Click button to confirm selection