KBI 311942 Issue Addressed: Service Log Reports Wrong Physical Memory Size

Version

Argent Advanced Technology 5.1A-2107-B and earlier

Date

Thursday, 26 Aug 2021

Summary

Argent AT service log reports physical memory of size of 2048 MB, though actual physical memory is a lot larger.

The issue has been addressed in Argent AT 5.1A-2107-C or later

Technical Background

Argent AT engine service processes are 32-bit. Win32 API ‘GlobalMemoryStatus’ was used to query memory size.

However, the 32-bit version of API only reports maximum 2GB of physical memory.

Argent AT is enhanced to use Win32 API ‘GlobalMemoryStatusEX’ which reports the actual physical memory accurately.

Resolution

Upgrade to Argent AT 5.1A-2107-C or later.