Version

Argent AT 3.1A-1304-L or above

Date

28 Apr 2013

Summary

Server up/down status monitoring using System Down Rule and SLA Rule can account for a large share of Argent AT monitoring.

For busy systems, the late/skipped task rate can spike from time to time.

It is generally caused by I/O bottlenecks when handling a huge amount of work-order files on the file system.

To improve system performance, customers can set the registry HKLM\Software\Argent\ARGENT_GUARDIAN_ULTRA\RUN_DOWN_RULE_THREAD_LIMIT to 256, and restart the Argent Guardian Ultra service (on the Mother and/or Daughters that are responsible for running SLA Rules).

Argent will run System Down Rules and SLA Rule with the option of NetRemoteTOD API or TCP/IP Ping within the Supervising Engine process.

Technical Background

N/A

Resolution

N/A