KBI 311520 Email Alerts Stop Working After Upgrading Argent AT
Version
Argent AT – 5.1A 1610-A and above
Date
Thursday, 16 February 2017
Summary
Email Alerts may stop working after upgrading to Argent AT – 5.1A 1610-A and above
Technical Background
Argent AT – 5.1A 1610-A introduces the following new feature to support additional SMTP settings;
KBI 311474 New Feature: Support SMTP And POP3 Servers Using TLS And SSL Protocols
https://help.argent.com/kbi/kbi_311474/
SMTP settings that were working before the upgrade may stop working correctly after upgrading.
Resolution
The introduction of this feature with the default setting of ‘No SSL‘ may not be the correct setting for some environments and may cause Argent to stop sending out Email Alerts.
Customers may need to change the default setting to one that best suits their SMTP server settings for Email Alerting to resume.
For more information on what settings to use, please see the following KBI: