KBI 311970 Argent Reports Not Distributed Automatically But Generated Fine Manually


Argent Reports All Versions


Tuesday, 18 January 2022


Report automatic distribution stopped working but manual report preview always works fine.

The following error was captured in Argent Reports logs,

Could not open database “ARGENT_REPORT” requested by login. Login failed. Invalid connection string attribute.

Technical Background

The error indicates database connectivity issue.

A customer configured Argent Report service account as Local System without SQL access permission to the product database caused the error.

When customer troubleshoot, the person logged on as a different account which does have required SQL permission and therefore found manual report preview always works fine.

Issue was addressed after updating Argent Reports service account with appropriate SQL access.


Ensure Argent service account has appropriate SQL permission to all Argent databases.