KBI 311276 Issue Addressed: Argent Defender Does Not Work On Windows 2012 For Secure Websites

Version

Argent Advanced Technology 3.1A-1507-A and earlier

Date

Monday, 31 August 2015

Summary

Some websites are protected by logon and password

When customer first accesses such a website, user and password prompt should be shown

To record or play web session on such websites, Argent Defender allows specifying the user and password on URL object definition screen

Due to technology changes in Internet Explorer and Windows OS, this does not work any more on Windows 2012 with Internet Explorer 11 and later

The web session script will be stuck in the security logon prompt

The issue has been corrected in Argent AT 1507-T2

Technical Background

In earlier versions, Argent Defender uses DLL injection to alter the WININET API calls with provided logon and password

WININET.DLL becomes a protected DLL in Windows 2012

The DLL injection does not work anymore

Argent AT 3.1A-1507-T2 addresses this issue by implementing IAuthenticate interface in both Script Recorder and Player BHO (Browser Helper Object)

Resolution

Upgrade to Argent AT 3.1A-1507-T2 or later