Version

Argent Advanced Technology 3.1A-1308-A and above

Date

Monday, 29 Jul 2013

Summary

Disk performance data ‘% Free Space and ‘Free Megabytes‘ can be retrieved even if Windows performance data is not available

Technical Background

Disk performance data is normally retrieved through Windows Performance metrics. There are three possible situations that the performance data is not available.

• Customer intentionally shuts down the remote registry service for security reason
• Argent AT Service account does not have sufficient rights to access performance data
• Window 2000 server has disk performance data turned off

It is possible to get related information through API ‘GetDiskSpaceFreeEx‘ on the drive share. By default, the administrative shares ‘C$‘, ‘D$‘ etc can be used. But in some cases, the administrative shares might be turned off for security reasons. To work around, customer can provide any accessible share on that drive to get the disk usage information

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Resolution

Upgrade to Argent Advanced Technology 3.1A-1308-A and above.