Version

Argent Advanced Technology 3.1A-1308-A or below

Date

Tuesday, 15 Oct 2013

Summary

The pool size of shared Monitoring Engine process is defined in Trusted Agent setting. If a task was assigned to the last one in the pool either explicitly or calculated because of dynamic setting, the task won’t run

Technical Background

It is due to coding error

The Trusted Agent does not check the work orders under directory WO\{AGENT}\{POOL SIZE}. For example, agent ‘192.168.2.34‘ has the pool size is 5, the directory WO\192.168.2.34\0 to WO\192.168.2.34\4 are checked, but not WO\192.168.2.34\5

As result, the task won’t run, and directory WO\{AGENT}\{POOL SIZE} can accumulate large amount of work order files over time

Resolution

Upgrade to Argent Advanced Technology 3.1A-1310-A or later