KBI 310969 Issue Addressed: Argent Defender Tasks Assigned To Remote Trusted Agent Might Be Stuck In Running Mode


Argent Defender 3.1A-1404-A or earlier


Thursday, 19 June 2014


When Argent Defender tasks are assigned to remote Trusted Agent, if communication is disrupted, the tasks may be stuck in running mode

On the ‘Scheduled Task‘ screen, the top level TEST list shows the task in Ready mode, while the lower level instance list shows the task in Running mode

If customer checks the task log, he will see the task has actually completed or cancelled

Unfortunately the task will not be scheduled and executed from this point until service restarts manually or recycles at midnight

The issue is corrected in Argent AT 3.1A-1404-T4

Technical Background



Upgrade to Argent AT 3.1A-1404-T4 or later

For customer who cannot upgrade immediately, he will have to restart the service in order to bring the task out of running mode