KBI 311169 Issue Addressed: SMS Message For Auto Answering Is Not Processed By Argent Alert Executor
Version
Argent Defender 3.1A-1501-C and earlier
Date
Monday, 23 Feb 2015
Summary
SMS messages downloaded by Argent Alert Executor might not be forwarded to Argent Console Main Engine
As a result, Events could not be automatically answered or resolved by replying SMS message from Argent Alert Executor
The issue is addressed in Argent Defender 3.1A-1501-T2
Technical Background
It is a coding error
An internal counter is not initialized before being used
As a result, depending on how OS initializes the variable, the downloaded SMS messages might not be processed
Resolution
Upgrade to Argent Defender 3.1A-1501-T2 or later